The internal webcam on my MacBook stopped working today. Crap! That was my first thought. Then I did a series of things that came very naturally (I don't have any computer or programming degrees) and when I was done, and it worked, I had another thought. This stuff does not come naturally to everyone. I can't even count the number of times I've been working with an agent long-distance and ended up playing tech support just to get their computer working so we could do our thing. Nor can I count the number of times Jon has said to me, "Honey, come fix my computer please!". So I thought I'd list out the steps I took because it's the same pattern I follow before considering taking my computer to the Apple Genius Bar when anything goes wrong. Most of the time, I'm running smoothly again in just a few clicks. NOTE: I'm a Mac guy but these steps would be similar for PC and the more you do this the more you will learn.
- Google search the problem. In this case I typed "macbook webcam not working".
- Click around on the results. Pay attention to forums where people discuss the issue and official support sites. I found a forum where the discussion led me to an article on Apple's support site.
- Adjust and repeat until you find your answer. This time I got the answer I needed the very first time but you should be willing to run into a few dead ends and try again with an adjusted Google search to find other options until your issue is fixed - or until you pull your last hair out!
That's it! Three easy steps plus a little patience and you can probably fix most computer issues yourself. Webcam problems or not, if you work on Mac and want to try what I did to reset some memory and maybe enjoy a speed increase, follow the simple step on this support page. After doing this particular operation on the MacBook, my Safari browser is blazing fast and my webcam works again, so a bunch of stuff must have been cleared up! Yay!